Please note that petcare50 is an online store. We don't have any activity in the physical address. We operate this site from outside USA. We are connected with one of the geatest dropshippers, CJ Dropshipping. If you order any item on our site we forward your order to CJ Dropshipping and when we pay for you they ship the product to your address. We follow the return and refund policy of CJ Dropshipping. If have any query you can contact us on WhatsApp through the given number. We shall forward the query to CJ Dropshipping. If you have query regarding return and refund we suggest you to to read our refund and return policy. If your are eligible to make the return we'll refund the whole amount to you. Alternatively you can send us e-mal. Our Physical address is outside USA.