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Return and Refund Policy- Petcare50

Since we are connected with CJ Drophipping, we as well as our customers will have to follow the return and refund policy of CJ Dropshipping.

Last Updated: [16th November, 2025]

Thank you for shopping at Petcare50.com. We want you to be fully satisfied with your purchase. Since we fulfill orders through CJ Dropshipping, our return and refund process largely follows CJ’s own “Refund, Resend & Returns” policy, adapted for our store.

1. When You Can Request a Refund / Return

  1. Time Limits for Claims
  2. Order Cancellations
    • You can cancel an order and receive a full refund only if the order has not yet been processed by CJ’s warehouse. CJdropshipping
    • Please note: POD (print-on-demand), pre-order, or custom-made items cannot be canceled after payment. CJ Dropshipping Blog+2CJdropshipping+2

2. Eligible Cases for Refund or Resend

We accept refund, resend (replacement), or return for the following scenarios based on CJ’s policy:

  • Delayed or Lost Orders
    If an order is significantly delayed (for example, showing no tracking movement for an extended period), you may request a refund or reshipment. CJ Dropshipping Blog
  • Damaged Items
    If you receive a damaged product, you can request a full refund or a replacement. CJ Dropshipping Blog
  • Poor Quality or Defective Items
    If a product has quality issues (bad sewing, broken parts, incorrect functioning, etc.), you may open a dispute. CJ Dropshipping Blog+1
  • Wrong or Missing Items
    • If the wrong product (or color/size) is delivered, you can request a partial or full refund, or a replacement. CJ Dropshipping+1
    • For missing parts or accessories: CJ may resend the missing parts, or resend the full product if the missing part affects functionality. CJ Dropshipping

3. How to Return an Item (If Required)

  • Products can only be returned to CJ’s China warehouse. CJdropshipping+1
  • However, CJ does not recommend requesting a return to their warehouse due to:
  • If you (the customer) insist on returning an item:
    1. Contact us (Petcare50) first, and we will open a dispute with CJ on your behalf.
    2. We will provide you with a return link (via CJ’s system) for your use. CJ Dropshipping Blog
    3. Once you ship the item back, please include your order number and email in the package and use a traceable postal service. CJ Dropshipping Blog

4. Shipping Costs for Returns

  • Defective / Incorrect Items: If a return is due to CJ’s error (defect, damage, wrong item), CJ (through us) will cover return shipping, when approved. CJ Dropshipping
  • Customer’s Change of Mind: If you want to return simply because you changed your mind (e.g., wrong size, didn’t like the item), you (the customer) will be responsible for paying the return shipping cost. CJ Dropshipping

5. Refund Processing

  • Once CJ (via us) receives the returned item and confirms it meets the return conditions, your refund will be processed. CJ Dropshipping+1
  • Refund will be issued back to your original payment method (credit card, PayPal, etc.). CJ Dropshipping
  • The time it takes for the refund to show up in your account depends on your payment provider.

6. Partial Refunds & Restocking

  • In some situations (e.g., minor damage, cosmetic issue, wrong color but functional), CJ may offer a partial refund rather than a full one. CJ Dropshipping
  • For missing but non-essential parts (like accessories), CJ may choose to resend only that part instead of full replacement. CJ Dropshipping
  • If a package is returned due to “wrong address” (provided by customer), CJ may charge a restocking fee when re-shipping. CJ Dropshipping Blog+1

7. Exceptions / Situations Where Refunds Are Not Offered

According to CJ’s policy, certain “unreasonable disputes” are not accepted:

  • If the customer simply “does not like” the product (buyer’s remorse), without defect. CJdropshipping
  • If the product difference (color, shape) was already disclosed or negotiated prior to purchase. CJdropshipping
  • If the customer provided the wrong shipping address, and reshipment is needed. CJdropshipping
  • If tracking shows the package was delivered but the customer claims it didn’t arrive, depending on the shipping method and delivery confirmation. CJ may reject some of these disputes. CJdropshipping

8. How to Submit a Refund / Return Request

  1. Contact Petcare50 Customer Support first (via email or our website).
  2. Provide:
    • Your order number
    • A clear description of the issue (damaged, wrong item, missing parts, etc.)
    • Supporting photos or videos showing the problem (especially for damaged or defective items) CJ Dropshipping Blog+1
  3. We will open a dispute with CJ via their system (CJ APP / dashboard) and request the needed resolution (refund, resend, or return).
  4. If a return is needed and approved, we will provide instructions via the CJ-provided return link.

9. Important Notes & Risks

  • Because returns go back to CJ’s China warehouse, return shipping may be slow, expensive, and risky. CJdropshipping
  • If the returned item is lost or damaged on its way back, CJ (and thus Petcare50) may not be able to issue a full refund. CJdropshipping
  • To minimize risk and cost, in many cases we may offer a refund or resend without requiring a physical return.

10. Contact Us

If you have any questions or concerns about returns, refunds, or how to start a dispute, please contact us:

  • Email: [hamediiuc@gmail.coml]
  • Subject Line for Returns/Refunds: “Refund / Return Request – Order # [Your Order Number]”
  • Working Hours: [e.g., Mon–Fri, 9 AM–6 PM EST]
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