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Since we are connected with CJ Drophipping, we as well as our customers will have to follow the return and refund policy of CJ Dropshipping.
Return and Refund Policy – Petcare50
Last Updated: [16th November, 2025]
Thank you for shopping at Petcare50.com. We want you to be fully satisfied with your purchase. Since we fulfill orders through CJ Dropshipping, we and our customers must follow CJ’s “Refund, Resend & Returns” policy, adapted for our store.
1. When You Can Request a Refund / Return
Time Limits for Claims
You may open a dispute (request refund or replacement) within 30 days after delivery. If you request returns to CJ’s warehouse, you should make the request within 30 days of receiving the item.
Order Cancellations
You can cancel an order and receive a full refund only if CJ’s warehouse has not yet processed the order. However, please note: We cannot cancel POD (print-on-demand), pre-order, or custom-made items after payment.
2. Eligible Cases for Refund or Resend
We accept refund, resend (replacement), or return for the following scenarios based on CJ’s policy:
Delayed or Lost Orders
If an order is significantly delayed (for example, tracking shows no movement for an extended period), you may request a refund or reshipment. Consequently, we will act quickly on your behalf.
Damaged, Defective, or Wrong Items
If you receive a damaged product, you can request a full refund or a replacement. Similarly, if a product shows quality issues (bad sewing, broken parts, incorrect functioning), you may open a dispute. Furthermore, if the wrong product (or color/size) arrives, you can request a partial or full refund, or a replacement.
Missing Items
For missing parts or accessories: CJ may resend the missing parts, or they may resend the full product if the missing part affects functionality. Thus, we will determine the best resolution for you.
3. How to Return an Item (If Required)
Products can only return to CJ’s China warehouse. However, CJ does not recommend requesting a return to their warehouse due to: Very high international return shipping costs, long transit times (returns may take at least 3 months to arrive), and the risk of damage or loss during the return trip.
If you (the customer) insist on returning an item:
- Contact us (Petcare50) first, and we will open a dispute with CJ on your behalf.
- We will provide you with a return link (via CJ’s system) for your use.
- Once you ship the item back, please include your order number and email in the package. Also, use a traceable postal service.
4. Shipping Costs for Returns
Defective / Incorrect Items
If a return is due to CJ’s error (defect, damage, wrong item), CJ (through us) will cover return shipping, when approved. Therefore, you will not pay for the mistake.
Customer’s Change of Mind
If you want to return simply because you changed your mind (e.g., wrong size, didn’t like the item), you (the customer) will be responsible for paying the return shipping cost. Thus, please choose carefully before ordering.
5. Refund Processing
Once CJ (via us) receives the returned item and confirms it meets the return conditions, we will process your refund. The refund will issue back to your original payment method (credit card, PayPal, etc.). Finally, the time it takes for the refund to show up in your account depends on your payment provider.
6. Partial Refunds & Restocking
In some situations (e.g., minor damage, cosmetic issue, wrong color but functional), CJ may offer a partial refund rather than a full one. Similarly, for missing but non-essential parts (like accessories), CJ may choose to resend only that part instead of full replacement. If a package returns due to “wrong address” (provided by customer), CJ may charge a restocking fee when re-shipping.
7. Exceptions / Situations Where Refunds Are Not Offered
According to CJ’s policy, they do not accept certain “unreasonable disputes”:
- If the customer simply “does not like” the product (buyer’s remorse), without defect.
- If the product difference (color, shape) was already disclosed or negotiated prior to purchase.
- If the customer provided the wrong shipping address, and reshipment is needed.
- If tracking shows the package arrived but the customer claims it did not arrive, CJ may reject some of these disputes, depending on the shipping method and delivery confirmation.
8. How to Submit a Refund / Return Request
Contact Petcare50 Customer Support first (via email or our website). Please provide:
- Your order number.
- A clear description of the issue (damaged, wrong item, missing parts, etc.).
- Supporting photos or videos showing the problem (especially for damaged or defective items).
We will open a dispute with CJ via their system (CJ APP / dashboard) and request the needed resolution (refund, resend, or return). If a return is needed and approved, we will provide instructions via the CJ-provided return link.
9. Important Notes & Risks
Because returns go back to CJ’s China warehouse, return shipping may be slow, expensive, and risky. If the returned item is lost or damaged on its way back, CJ (and thus Petcare50) may not be able to issue a full refund. To minimize risk and cost, in many cases we may offer a refund or resend without requiring a physical return.
10. Contact Us
If you have any questions or concerns about returns, refunds, or how to start a dispute, please contact us:
Email: [hamediiuc@gmail.coml] Subject Line for Returns/Refunds: “Refund / Return Request – Order # [Your Order Number]” Working Hours: [e.g., Mon–Fri, 9 AM–6 PM EST]